Subject	It's not rock science - just Mgmt 101 stuff ...
Posted by	jzack on September 09, 2006 at 8:43 PM
	This message has been viewed 66 times.
In Reply To	That's just it, people have told Russell for years... posted by Kenny on September 09, 2006 at 04:29 PM
Message	You ask each and every customer (email or phone call) how their ordering experience went. Get a baseline sat view and then put the employees at Z1 on some kind of bonus or penality program. Scores don't get better people feel the pain -- very simple....
Follow Ups	Z1 - terrible service - johnnay 00:48:52 09/09/06 Sure have been a lot of these posts lately... :-X (n/m) - Snoguitar 00:57:12 09/09/06 not defending anyone's position .. but why deal with - The Devils Z 01:03:55 09/09/06 dealing with email is fine -- to be clear in my point is - The Devils Z 01:07:41 09/09/06 Re: dealing with email is fine -- to be clear in my point is - johnnay 02:26:50 09/09/06 Fantastic summary. (n/m) - Kenny 02:48:28 09/09/06 there is no way Russell can solve the problem and - The Devils Z 08:19:41 09/09/06 Do you answer your emails?? (n/m) - Spddracer 09:15:56 09/09/06 That's just it, people have told Russell for years... - Kenny 16:29:27 09/09/06 It's not rock science - just Mgmt 101 stuff ... - jzack 20:43:33 09/09/06 I said this a few weeks ago and was fought tooth and nail - dogpile 10:33:11 09/09/06 It could have something to do with 300zxttblack's - RSR 07:32:23 09/09/06 here we go again (n/m) - turbomaniac 01:37:37 09/09/06 ever notice how these posts always come in groups? (n/m) - blacktwin 01:53:36 09/09/06 Has anyone noticed the pattern with the recent Z1 posts... - 952+2TT 04:10:10 09/09/06 It says a lot but doesn't say it all - SeedyROM 05:20:01 09/09/06 this is true --can't argue there --but I would say that - The Devils Z 08:23:12 09/09/06 I've noticed it too, and I guess one can draw any number - LJZTT 05:55:55 09/09/06 sounds to me like - Z32POWER.com 07:11:08 09/09/06 Not taking sides, but... - Crim 07:52:19 09/09/06 think you're right on this one (n/m) - stockplayerz(nyc) 10:46:06 09/09/06 hmm (n/m) - imney 08:22:25 09/09/06 wow lots of z1 bashing lately =/ (n/m) - stockplayerz(nyc) 09:22:24 09/09/06 Please let me know about problems when they occur. - Russell@Z1 10:12:27 09/09/06 Repost? - Adam (NoVA) 10:35:34 09/09/06 Re: Repost? - Russell@Z1 12:05:13 09/09/06 Sure - Adam (NoVA) 17:43:10 09/09/06 I have NEVER had bad dealings with Z1.. - Shawn300zTT GT28R MD 10:38:51 09/09/06 Use the phone and speak with Robert Lee only - Izzy 13:07:56 09/09/06 likewise (n/m) - nemo1080 13:47:56 09/09/06 profile: - nemo1080 13:51:05 09/09/06 Yeah, we already went over that below. (n/m) - SeedyROM 14:23:47 09/09/06 I have ordered many times from them and get great - dream Z (MD) 13:53:43 09/10/06
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